Privacy Policy

How Total Security & Fire Systems collects, uses and protects your personal information.

Last updated: 14 September 2026

Total Security & Fire Systems Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or use our services.

Who We Are

Total Security & Fire Systems Ltd is an independent security and fire systems company based in Surrey.

Total Security & Fire Systems Ltd
Vision House
5 Waterhouse Lane
Tadworth
Surrey
KT20 6EB

Telephone: 01737 379821

For privacy enquiries, you can contact us using the details above or through our Contact page.

Information We May Collect

Depending on how you interact with us, we may collect:

Your name
Company or organisation name
Postal address
Email address
Telephone number
Information submitted through our website contact forms
Details about the security or fire systems and services you enquire about
Correspondence between you and Total Security & Fire Systems
Customer, quotation, contract, servicing and invoicing information
Technical information generated when you use our website, such as your IP address, browser and device information
Cookie or analytics information where you have given the appropriate consent

Please do not submit information through our website that is not necessary for us to deal with your enquiry.

How We Collect Your Information

We may collect personal information when you:

Complete a website enquiry form
Contact us by telephone, email or another communication method
Request a survey or quotation
Become a customer
Arrange installation, servicing or maintenance
Interact with our website

Some technical information may also be collected automatically by our website hosting, security systems and, where enabled with your consent, analytics technologies.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Arrange surveys and appointments
Prepare quotations and proposals
Provide security and fire system installation, servicing and maintenance
Manage our relationship with customers
Provide customer support
Maintain appropriate financial and business records
Protect our website and systems from misuse and security threats
Comply with legal and regulatory requirements
Understand how our website is used where analytics consent has been provided

We do not use information submitted through our contact form for unrelated marketing without an appropriate lawful basis.

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide services to you or to take steps at your request before entering into a contract.

Legitimate Interests – where it is reasonably necessary for operating our business, responding to enquiries, supporting customers, protecting our systems or maintaining business relationships, provided those interests do not override your rights.

Legal Obligation – where we need to keep or use information to comply with a legal requirement.

Consent – where you have actively agreed to a particular use of your information, such as certain website analytics or non-essential cookies.

Sharing Your Information

We may share personal information where reasonably necessary with trusted organisations that help us operate our business, such as:

Website hosting and IT providers
Email and communications providers
Professional advisers
Payment, accounting or financial-service providers
Engineers, contractors or suppliers involved in providing services
Regulatory, law-enforcement or other authorities where required by law

We do not sell personal information to third parties.

Any service provider processing personal information on our behalf is expected to protect that information appropriately.

International Transfers

Some technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer is protected in accordance with applicable UK data protection law.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, contractual or regulatory requirements.

Different types of information may therefore be retained for different periods.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies for essential website functionality, security, preferences and, where enabled, analytics.

Non-essential cookies or similar technologies that require consent will not be used until you have made an appropriate choice through our cookie-consent mechanism.

You will be able to review or change your cookie preferences through the website.